“Although preventing harassment is an admirable goal, a requirement that LGBT people remain invisible and silent is not an acceptable means of reaching that goal.”- Lambda Legal1
It wasn’t so long ago that games, especially console games, were primarily offline forms of entertainment. Over the years, however, that has changed and these days online communities — from MMOs to official chat services offered by gaming companies — are a booming industry. With the change in the way players interact has come a need for game companies to define what is, and is not, acceptable behavior. While all companies that deal with online communities will have various policies in place to help them police their players, the truth is that most of these policies do little to curb the harassment that many players face. In addition to the usual problems with harassment, there have been a few notable cases where the policy has reinforced discrimination against an already discriminated-against group.
In this post I will be examining two of the most well-known cases of this problem. The first is a case from 2006 involving Blizzard regarding a woman named Sara Andrews being threatened with expulsion from WoW for advertising her gay-friendly guild; the second is a recent and ongoing case involving Microsoft regarding the suspension of an Xbox Live account of a woman known as Teresa because she identified herself as a lesbian in her profile2. Both these incidents involved gay women — who, I would like to point out, are parts of groups targeted for harassment not only because of their sexual orientation but their gender identification as well — and both of them involved policy wording that appeared to be equal opportunity but in reality only negatively impacts non-heterosexuals. (more…)



